Emergency & Crisis Contacts

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Phone:  709-729-4612 or after hours: 709-729-4775

Are you concerned about the wellbeing of a child in the Avalon East NL area? All programs and services within Child Protection and In-Care are designed to help ensure the safety and well-being of children and youth in St. John’s, NL.

When there is concern of maltreatment by a parent, social workers assess the safety and risk to the child(ren). All decisions to intervene with the family are based on the overriding principle of the Children, Youth and Families Act, which is the best interests of the child. 

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Phone:   1-800-222-8477 ( TIPS )

Are you a witness to a crime in St. John’s or feel as though you may have helpful information? Call Crime Stoppers. Crime Stoppers is a registered charity that brings the Public, Police and Private Sector together to solve and prevent crime.

Anonymity is guaranteed to those providing information. Crime Stoppers has proven to be an effective weapon against crime.

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Phone:  709-729-0760

Looking for advice to protect or support a loved one who is being abused? The Department of CSSD supports individuals, families and communities in Newfoundland and Labrador in achieving improved health and social well-being and reduced poverty; and ensures the protection of children, youth and adults from abuse or neglect.

The Department promotes the values of inclusion, diversity, and healthy active living and leads the development of policies, programs and partnerships to improve services and the overall social development of the Province.

This province-wide toll free number will detect the region where the caller is located and immediately connect them with one of ten transition houses that are part of the Transition House Association of Newfoundland and Labrador.

The caller is then able to immediately speak with a trained professional who will assist them directly, or connect them to the appropriate service or organization in the community, including women’s centres, Violence Prevention Newfoundland and Labrador organizations, government departments, or medical and policing services.

The Domestic Violence Help Line is also fully text enabled, which provides for an additional means for those in need to reach out for assistance. The Help Line will operate 24 hours a day, seven days a week.

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Phone:   709-753-1492

Women of NL who seek shelter at Iris Kirby House have typically experienced a combination of several types of abuse: physical, psychological, emotional, sexual and financial. Whatever type you may be experiencing, remember – it’s not your fault.

Irish Kirby House offers 24-hour distress lines, a safe haven, nonjudgmental support, and assist women in looking at all their options. They recognize that it is a basic human right for each individual to live free and without fear of violence.

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Phone:   709-737-4668

The Mental Health Crisis Line provides 24/7 telephone-based crisis intervention, toll-free and confidential, by professionally trained Crisis Interveners. This service is open to anyone in crisis, their caregivers or loved ones, as well as health professionals on a consultative basis by phone.

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Phone:   709-737-4668

Are you experiencing a mental health crisis in St. John’s, NL? Did you know that Eastern Health provides a service that brings mental health helpers right to your door in NL?

Made up of registered nurses, licensed practical nurses and social workers with significant experience in mental health, the Mobile Crisis Response (MCR) Team travel as a team to assist/intervene with mental health related crisis, directly in a person’s home or community. In addition, MCR are able to accompany other health care providers in clients/patient community visits.

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Phone:   811

Whether you have a health concern of any kind, have questions about self-care and healthy eating, or would like advice on how to support a loved one with their particular ailment, call 811. A Registered Nurse is available to talk 24 hours a day, seven days a week. 811 is a confidential and free telephone line available to all residents of Newfoundland and Labrador.

Legal Aid provides a range of legal services to low income individuals in Newfoundland and Labrador in the areas of family and criminal law.

Those who are eligible can access the service of one of Legal Aid’s experienced lawyers located throughout the province of Newfoundland and Labrador.

This website will guide you through the process of getting a peace bond against someone else.

There are two reasons why you might apply:

• Because you fear that another person may do you or your family some personal injury.
• Because you fear that another person may damage your property.

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Phone:   709-777-3021 or 709-777-3022

The Psychiatric Assessment Unit provides psychiatric assessment 24/7. In-patient psychiatric care and psychiatrists on call in other regions.

The RNC are doing all they can to mitigate the onset and severity of domestic abuse; also known as intimate partner violence (IPV). Call 911 if in crisis, or call the number above for weekday hours help.

During COVID-19, this unit has the ability to:

• Give you a working cellphone with minutes to gain independence/remain safe.
• Their lock exchange program is a collaboration with the RNC and the Canadian Federation of University Women to install replacement locks for women who are in need of having door locks replaced due to fear of intimate partner violence. The RNC in Labrador West is in the process of collaborating with IOCC, who will be funding this initiative in Labrador City.

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Phone:   709-777-5501 or 709-777-5865

The SANE Program is staffed with a team of nurses, who have advanced training and education in medical and forensic assessment of a person who has been sexually assaulted. These nurses are committed to providing compassionate, sensitive, patient centered, quality care; as well as assisting patients in making informed decisions about their care and how to move forward. 

The goal of the Sexual Assault Nurse Examiner (SANE) Program is to provide options and choices about medical care and/or police reporting, provide medications to prevent infection and pregnancy, and connect patients with counselling services so they have appropriate support in moving forward if they choose to. 

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Phone:   1-800-726-2743

The Sexual Assault Crisis & Prevention Centre is a non-profit, community-based, charitable organization that exists to support individuals of all genders who have been impacted by sexual violence. They operate from a feminist, pro-choice, trauma-informed, person-centered perspective where individuals with lived experienced are honoured for their unique strengths, needs, skills, and abilities.